How to Manage Your Mail

If you’re using our address services, your company mail will be delivered to:

71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

Once received, our dedicated mail team will process your correspondence:

Standard letters are scanned and emailed to you, and uploaded to your Client Portal
Non-scannable items (e.g. parcels or bulky documents) are securely forwarded by post

Please ensure you have the appropriate services in place to receive and forward your mail.

All scanned mail is also uploaded to your Client Portal for easy access. To view your mail:

If there is no PDF icon, this means the item has been forwarded by post rather than scanned.

All processed mail is logged in your Client Account. If you’re expecting something but can’t see it, here are a few things to confirm:

Check your services are active
- Registered Office and Service Address services cover official government mail
- Business Address services cover general business correspondence
- You can view more details in our help article
Check how the mail has been processed
- If you can see the item is logged but can't locate the PDF icon, this may mean the item has been posted rather than scanned
Check your account status
- Mail handling or forwarding may be paused if your account has any outstanding invoices.
Check with the sender
- The item may not have been delivered yet, or it may need to be reissued

Learn how to view and manage your company mail through your Rapid Formations account.